Pucker's Promise

At Pucker, you can shop with complete confidence with our Promise to you.

You're promised incredibly amazing products, curated by us that will leave you delighted. And if for whatever reason you're not happy with your purchase, rest assured, we promise to make things right for you!

If you're not satisfied with your purchase within 7 days, drop us an email to request either a refund OR an exchange.

Refund Steps:

1. Drop us an email with the subject: Refund.

2. We'll confirm your decision and go ahead with the refund process.

3. Mail us back the product you want a refund for.

4. Once we've received the product, we'll refund the full amount you paid for the product.

    Exchange Steps:

    1. Drop us an email with the subject: Exchange, and tell us which product you want to exchange it for.

    2. We'll confirm your decision and proceed with the exchange process.

    3. Mail us back the product you want to exchange.

    4. Once we've received the product, we'll mail out your requested product.

    Note that if the product you requested for is a different price from your original purchase, you'll have to top-up accordingly. Likewise if it's cheaper, we'll transfer you the difference.

      Feeling confident now? Good!

      Shop with peace of mind at Pucker!